FAQS
GENERAL QUESTIONS
WHAT TYPES OF CONTAINERS DO YOU SELL?
Universal Container Depot offers a wide selection of containers for residential, commercial, industrial, and storage applications, including 10ft, 20ft, 30ft, 40ft, and 45ft shipping containers, High Cube containers, Open Top containers, Flat Rack containers, Refrigerated (Reefer) containers, Used Shipping Containers, Container Homes & Offices, Cabins, and Shipping Container Pools.
ARE YOUR CONTAINERS NEW OR USED?
We offer both new and used containers. Each container listing clearly states its condition, specifications, and features to help customers choose the right container.
DO YOU DELIVER CONTAINERS NATIONWIDE?
Yes. Universal Container Depot delivers containers throughout the United States, including free standard shipping within the 48 contiguous states.
ORDERING AND PAYMENT
HOW DO I PLACE AN ORDER?
Customers can place orders directly through our website by selecting a container, completing checkout, and submitting payment. After placing an order, customers receive order confirmation and delivery scheduling information.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards and other secure payment methods available during checkout. Full payment is required before container processing and shipping begin.
CAN I CANCEL MY ORDER?
Orders may be cancelled before shipment processing begins. Once freight scheduling or shipment has started, cancellations may not be possible. Please review our Refund and Returns Policy for complete details.
SHIPPING AND DELIVERY
HOW LONG DOES DELIVERY TAKE?
Most container deliveries arrive within 5–10 business days after order processing. Delivery times may vary depending on location, carrier availability, and weather conditions.
IS SHIPPING FREE?
Free standard shipping is available within the 48 contiguous United States.
HOW ARE CONTAINERS DELIVERED?
Containers are typically delivered using professional freight carriers. Customers are responsible for ensuring the delivery location is accessible and suitable for unloading unless additional delivery services are arranged.
DO I NEED TO BE PRESENT DURING DELIVERY?
Yes. Customers or authorized representatives should be present to inspect the container and sign the delivery documentation.
RETURNS AND REFUNDS
CAN I RETURN A CONTAINER?
Returns may be accepted under our Refund and Returns Policy. Containers must remain unused and in their original condition. Return requests must be submitted within 30 days of delivery and require prior approval.
WHAT IF MY CONTAINER ARRIVES DAMAGED?
Customers should inspect the container upon delivery and report any damage within 48 hours. Photos and delivery documentation may be required to process the claim.
WARRANTY AND CONTAINER USE
DO CONTAINERS INCLUDE WARRANTIES?
Certain containers may include manufacturer warranty coverage. Warranty availability varies depending on the container type and manufacturer. Please review the container listing or contact our support team for warranty information.
ARE CUSTOMERS RESPONSIBLE FOR LOCAL PERMITS OR INSTALLATION REQUIREMENTS?
Yes. Customers are responsible for complying with local zoning regulations, permits, site preparation, and any installation requirements applicable to their container purchase.
CUSTOMER SUPPORT
HOW CAN I CONTACT UNIVERSAL CONTAINER DEPOT?
Customers may contact us through:
- Phone
- Website contact form
Our support team assists with container questions, order updates, delivery coordination, and after-sales support.
HOW QUICKLY DO YOU RESPOND TO INQUIRIES?
We typically respond to customer inquiries within one business day.
CONTAINER SELECTION
HOW DO I CHOOSE THE RIGHT CONTAINER?
Customers can review container specifications, dimensions, features, and intended applications listed on our website. Our support team is also available to help customers select the right container based on their storage, shipping, residential, or commercial needs.
IF YOU STILL HAVE QUESTIONS, OUR TEAM IS READY TO HELP YOU FIND THE RIGHT CONTAINER WITH CONFIDENCE. PLEASE VISIT OUR CONTACT PAGE OR REACH OUT TO OUR SUPPORT TEAM.
